FAQs & Delivery
When can I place an order for a Gift Box?
We are now accepting pre-orders for our gift boxes and gift bags. Please note the first and last shipment dates below.
The last day to order gift boxes to the UK will be the 21st December. The last day to order gift boxes to be shipped internationally will be the 15th December.
When can I have a Gift Box delivered?
First deliveries will be made on the 30th November in the UK and Internationally. Delivery days are Tuesdays - Fridays inclusive.
Last delivery date will be the 23rd December.
For UK deliveries, please allow 48hrs for delivery from placing your order.
For International deliveries, we recommend placing your order 5-7 days before desired delivery date.
** PLEASE NOTE: Preferred delivery dates cannot be guaranteed. If you need an urgent delivery, please contact our customer services team who will endeavour to assist you. **
Where do you deliver to?
All of our gift boxes and gift bags can be shipped throughout mainland UK.
At checkout, you can choose to have the items in your order delivered to different addresses if you would like to send gifts directly to your friends.
Our International Gift Box and International Gift Bag can be shipped to the contiguous USA, Canada and Australia. These goods will be delivered duty paid, which is included in the shipping cost.
Unfortunately, our other gift products are not suitable for shipping Internationally as they contain products restricted by customs & border controls.
Shipping to Europe
We are regrettably not able to offer direct shipping to Europe. If you would like to ship a product to a specific country, please contact our customer services team who will be able to advise you on your specific enquiry.
Please note that shipping of gift boxes is charged per product shipped, not per transaction, as they are very large.
Can I switch a product out of my gift boxes?
We are unable to make any changes to the contents of our gift boxes. However, if you would like a similar product, please contact our customer services team who will be able to advise you.
Amending orders already placed.
Any gift box orders for UK delivery need to be amended 48hrs before your chosen delivery date. International orders must be amended 7 days before your chosen delivery date. To amend an order, please contact our customer services team.
If your order has already been shipped, we are unable to change or cancel your order, including the delivery address, name or message.